Refund and Return Policy

1. Refunds and Returns Overview

At ReikiSensual.co.za, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a refund or exchange within 14 days of the original purchase date, subject to the terms and conditions outlined in this Refund and Returns Policy.

2. Eligibility for Refunds and Returns

2.1. Product Condition: To be eligible for a refund or exchange, the product(s) must be returned in their original condition, unused, and with all original tags and packaging intact.

2.2. Non-Returnable Items: The following items are non-returnable and not eligible for a refund or exchange, unless they are received in a damaged or defective condition:

- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
3. Refund Process

3.1. Initiation: To initiate a refund or return request, please contact our customer support team at info@reikisensual.co.za. Provide your order details, including the order number and reason for the return.

3.2. Approval: Our customer support team will review your request and provide instructions on how to proceed with the return if your request is eligible.

3.3. Return Shipping: You will be responsible for the cost of shipping the product(s) back to us. We recommend using a trackable shipping method to ensure safe and timely delivery.

3.4. Inspection: Once we receive the returned product(s), our team will inspect them to verify their condition and eligibility for a refund or exchange.

3.5. Refund or Exchange: If the returned product(s) meet the eligibility criteria, we will process the refund or exchange as follows:

- Refund: The refund amount will be credited to the original payment method used during the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider's policies.

- Exchange: If you requested an exchange, we will ship the replacement product(s) to the address provided during the return process. Any price difference between the original and replacement products will be handled accordingly.

4. Damaged or Defective Items

4.1. Inspection: If you receive a damaged or defective item, please contact our customer support team immediately, providing details of the issue and any relevant photographs.

4.2. Replacement or Refund: We will assess the damage or defect and, if approved, arrange for a replacement to be shipped to you or issue a refund, depending on your preference.

5. Cancellations

5.1. Order Cancellation: If you wish to cancel your order, please contact our customer support team as soon as possible. Orders can only be canceled before they are shipped.

5.2. Refund for Canceled Orders: If your order is canceled before shipping, a full refund will be processed to the original payment method.

6. Contact Us

If you have any questions, concerns, or need assistance with our Refund and Returns Policy, please contact our customer support team at info@reikisensual.co.za.

By making a purchase on ReikiSensual.co.za, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refund and Returns Policy. If you do not agree to these terms, please do not proceed with your purchase.